Online Service Management System for LYNX Fiber Internet with 2D Mapping and Chatbot Integration is developed to cater the needs of administrator and employees in providing quality of service to their customers. With its major capabilities such as chatbot integration that instantly respond to queries of users, SMS billing reminder and notification that helps the company to immediately relay announcements, 2D Mapping integration for easier tracking and pinning coordinates, and payment gateways that provides smooth and easier transaction online for subscribers, the system itself gives a platform for the company to function efficiently and effectively, avoiding the hassle to manually transact and communicate with its customers.